Exabytes Review
Exabytes is Southeast Asia's SME hosting workhorse: local infrastructure, WhatsApp support and a 100-day guarantee, undercut by renewal pricing that jumps hard once the promo term ends.
Review last updated 2026-08-20 · How we rate hosts
Scorecard
Pros
- Southeast Asian datacenters give SG/MY audiences far lower latency than US hosts
- 100-day money-back guarantee, among the longest in the industry
- Choice of real cPanel or Plesk on NVMe storage
- Independent regional company with 160,000+ business customers
- 24/7 support including WhatsApp, a channel local SMEs actually use
Cons
- Renewal prices run three to four times the promo rate
- Promo pricing is high in absolute terms next to global budget hosts
- Primary datacenter is in Malaysia; Singapore-only residency needs checking per plan
Exabytes plans & pricing
Promotional monthly rates as of August 20, 2026; most require the listed prepaid term and renew at the higher rate shown. Confirm on Exabytes's site before buying.
| Plan | Intro price | Renews at | Storage | Sites | Bandwidth | Notes |
|---|---|---|---|---|---|---|
| EBiz MiniShared Hosting | $13.25/mopromo term, confirm at checkout | $52.25/mo | 15 GB NVMe | 2 | S$16.99/mo promo, renews S$66.99/mo; excluded from the 100-day money-back guarantee | |
| cPanel AI BeginnerShared Hosting | $15.59/mopromo term, confirm at checkout | $63.17/mo | 40 GB NVMe | 30 | S$19.99/mo promo, renews S$80.99/mo | |
| cPanel AI PlusShared Hosting | $19.49/mopromo term, confirm at checkout | $78/mo | 80 GB NVMe | 60 | S$24.99/mo promo, renews S$99.99/mo; free domain included | |
| cPanel AI ProShared Hosting | $27.29/mopromo term, confirm at checkout | $109.19/mo | 160 GB NVMe | Unlimited | S$34.99/mo promo, renews S$139.99/mo; dedicated account manager |
Our Exabytes review
Exabytes is the biggest homegrown hosting story in Southeast Asia. Founded in Penang in 2001 by then 19-year-old student Chan Kee Siak, it has grown into a group serving over 160,000 businesses across 121 countries from offices in Malaysia, Singapore and Indonesia, running more than 3,000 servers, and it remains independent in a market where most regional brands have been absorbed by Newfold Digital.
The regional case is straightforward. A visitor in Kuala Lumpur or Singapore reaching a US-hosted site waits through 180 to 250 ms round trips; Exabytes serves the same request from a Tier III facility in Malaysia in a small fraction of that. For businesses handling Malaysian personal data, local hosting also simplifies PDPA obligations, and the company's long relationships with local payment processors and government SME programs make it a natural default for the region's small businesses.
The 2026 lineup is built around "AI-powered" shared hosting on NVMe storage with a choice of genuine cPanel or Plesk, a flexibility few budget hosts offer. Plans scale from a 15 GB Plesk Mini to unlimited-site tiers with daily backups, free SSL throughout, and a dedicated account manager on Pro and Max plans. The bundled AI site builder and writing tools are pleasant extras rather than reasons to buy.
Pricing deserves scrutiny. Promo rates like S$19.99/mo for cPanel AI Beginner look reasonable, but listed renewals reach S$80.99/mo, a three-to-four-times jump that assumes you will renegotiate or leave. The 100-day money-back guarantee, one of the longest anywhere, takes real sting out of trying it, but budget the renewal, not the promo, when comparing long-term costs. The Mini plan is excluded from the guarantee.
Support runs 24/7 across live chat, phone, tickets and WhatsApp, and the WhatsApp channel is a genuinely local touch that US providers do not offer. Service quality reviews are solid if not spectacular, with the usual variance at budget scale.
Choose Exabytes if your audience is in Malaysia, Singapore or Indonesia and you want an established local provider with real support presence. Compare against Hostinger's Singapore region if price is the deciding factor. Pricing was confirmed on Exabytes' live Singapore pages for this review; the exact prepay term behind promo rates should be confirmed at checkout.
Notable facts
- Founded in Penang in 2001 by 19-year-old Chan Kee Siak
- Serves 160,000+ businesses across 121 countries
- Offices in Malaysia, Singapore and Indonesia; 3,000+ servers
- 100-day money-back guarantee on most shared plans
At a glance
| Founded | 2001 |
|---|---|
| Headquarters | Penang, Malaysia |
| Data centers | Malaysia, Singapore |
| Hosting types | Shared Hosting |
| Starting price | $13.25/mo |
| Money-back guarantee | 100 days |
| Uptime SLA | 99.9% |
| Support | chat, phone, tickets (24/7) |
| Free migration | Yes |
Frequently asked questions
Where are Exabytes' servers located?
Its primary shared-hosting infrastructure runs from a Tier III datacenter in Malaysia, with additional Singapore infrastructure across the group. If strict Singapore data residency matters, confirm the datacenter for your specific plan before ordering.
Is the 100-day money-back guarantee real?
Yes, and it is among the longest in the industry, but it excludes the entry EBiz Mini plan and applies to hosting fees rather than domain registrations.
Bottom line
Exabytes is Southeast Asia's SME hosting workhorse: local infrastructure, WhatsApp support and a 100-day guarantee, undercut by renewal pricing that jumps hard once the promo term ends.
Check current Exabytes pricing →
